Privacy Policy

TECHDesign Privacy Policy
Last updated: July 25th, 2022

TECHDesign platform (TECHDesign.com) and its related functions, features, and services (collectively, “TECHDesign Services”) are operated by Callisto Holding Limited (“Callisto” “we” or “us”) under the TECHDesign® brand name.
We respect and protect your personal information and this Privacy Policy will help you understand what data we collect, why we collect and how we protect your personal information.

This Privacy Policy applies to all websites or digital applications that refer to or link to this Privacy Policy. By using TECHDesign Services, you are consenting to the practices described in this Privacy Policy.
1. Collection of Personal Information
There are three basic categories of information we collect.

  1. 1.1. Information You Give to Us
    We ask for and collect information, including personal information, about you when you use TECHDesign Services. This information is necessary for us to carry out adequate performance and services to you as a platform service provider.

    You may be required to provide personal information such as name, address, email address, phone number or other contact information by registering a TECHDesign Services account. This information is required to use certain TECHDesign Services’ functions and services, to get access to or locate information on suppliers, relevant members on TECHDesign Services, products, and services, to purchase products and services, or to seek assistance and receive customer services at TECHDesign Services. We may require you to provide certain financial information (such as your bank account or credit card information), in order to facilitate the processing of payments or refund.

    In the case where you choose not to provide certain information, we may not be able to provide you with the requested products, functions, or services.
  2. 1.2. Information We Automatically Collect from Your Use of TECHDesign Services
    When you use TECHDesign Services, we may automatically collect information, including personal information, by automated means such as cookies and web beacons. For the use of cookies and similar technologies, please refer to Section 8 in this Privacy Policy.

    The personal information we collect in this manner includes data points such as Internet Protocol (IP) address, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on TECHDesign Services, and dates and times of TECHDesign Services visits.
  3. 1.3. Information We Collect from Third Parties
    We may collect information, including personal information, about you from publicly and/or commercially available sources as permitted by law, which we may combine with other information we collect through TECHDesign Services from or about you. We do not control, supervise, or respond for how the third parties providing your information collect, process, or use your personal data. For personal information on how the third parties collect and process personal information about you and information on how to opt out the third parties’ collection of personal information from you, please refer to the third parties’ own privacy policy.

    Here are examples of third parties:

    • In order to understand, facilitate, and validate your requests, we use communication services and social media tools such as Freshdesk, LinkedIn, Google, Facebook and Twitter;
    • In order to understand and analyze user behaviors, improve TECHDesign Services design and services, and optimize user experience, we use analytics tools such as Google Analytics and Mixpanel.
2. Purpose of Processing Personal Information
Callisto may use, store, and process information, including personal information, about you (i) to provide, improve, and develop TECHDesign Services, (ii) to provide, personalize, measure, and optimize our advertising and marketing, (iii) to create and foster a trusted and safer platform environment for suppliers and customers, and to safeguard our website security and your information, and (iv) to comply with our legal obligations.

  1. 2.1. Provide, Improve, and Develop TECHDesign Services.
    • Enable you to access and use the TECHDesign Services;
    • Enable you to interact and communicate with Callisto, suppliers, members on TECHDesign Services, and other ecosystem members on or through TECHDesign Services;
    • Inform you with services or support messages, updates, security alerts, or account notifications;
    • Operate, protect, improve, optimize, or customize TECHDesign Services and user experience, by performing analytics and research;
    • Provide customer service, respond to your enquiries, facilitate payment, refund, and logistics, deliver the products or services you requested, and provide after-sales services;
    • Maintain and continuously upgrade the quality of TECHDesign Services and affiliated services.
  2. 2.2. Provide, Personalize, Measure and Optimize our Advertising and Marketing
    • Provide marketing or advertising for related products or services that may be of your interest;
    • Personalize, measure, and improve our advertising;
    • Administer referral programs, rewards, discounts, surveys, coupons, or other promotional activities or events sponsored or managed by Callisto or Third Parties.
  3. 2.3. Create and Foster a Trusted and Safer Platform Environment for Users, and Safeguard TECHDesign Services and Your Information
    • Detect and prevent fraud, spam, abuse, security incidents, and other harmful activities;
    • Verify or authenticate information or identifications provided by you;
    • Conduct checks against databases and other due diligence sources, in order to maintain reasonable qualities of project leads and supplier fulfillment, or to ensure security and risk management;
    • Comply with and fulfill our legal obligations to TECHDesign Services users;
    • Stop unauthorized access to TECHDesign Services and distribution of malicious virus, malware, or software program; or
    • Prevent denial of service attacks and damage to TECHDesign Services.
      (collectively, the “Purpose”).

    We process this information, including your personal information, given our legitimate interest in improving TECHDesign Services and user experience, and for the adequate performance of the contract with you and other members on TECHDesign Services.
3. Sharing and Disclosure
To offer our products and services, identify your preference, improve our services, and manage TECHDesign Services, we may share your personal information with the following entities:

  1. 3.1. Suppliers and Other Members on TECHDesign Services
    In order to help facilitate your product or service requests and fulfillment, including but not limited to providing reference design and solutions, delivering goods, verifying payment, matching you with suitable suppliers, and connecting you with other members on TECHDesign Services, , certain information, including your personal information, may be shared as necessary for the adequate performance of TECHDesign Services.
  2. 3.2. Third Party Service Providers.
    Callisto uses a variety of third party service providers to help us provide services related to TECHDesign Services. For example, service providers may help us: (i) facilitate the communications between Callisto and our users, (ii) verify or authenticate your information and requests, (iii) check information against public databases, (iv) conduct fraud prevention and risk assessment, (v) perform product and service development, maintenance, delivery, and optimization, (vi) allow the provision of TECHDesign Services through third party platforms and software tools (e.g. through the integration with our APIs), or (vii) provide customer service, advertising, or payments services. These providers have limited access to your information to perform these tasks on our behalf.

    Here are examples of third party service providers:

    • In order to understand, facilitate, and validate your request, we use communication services and social media tools such as Freshdesk, LinkedIn, Google, Facebook and Twitter;
    • In order to understand and analyze user behaviors, improve TECHDesign Services design and services, and optimize user experience, we use analytics tools such as Google Analytics and Mixpanel;
    • In order to fulfill your order and product delivery, we use and may share your information such as name, address, phone number, to carriers and logistics companies, such as DHL, FedEx, and SF Express.
  3. 3.3. Affiliates.
    Your personal information may be shared among Callisto’s affiliates that are related by common ownership, are controlled by Callisto or are controlling Callisto, for the Purposes described in this Privacy Policy.
  4. 3.4. Other Parties when Required by Law or as Necessary to Protect TECHDesign Services.
    We may also share your information in the following circumstances: (1) to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our agreement related to the services, or as otherwise required by law; or (2) to conform to legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other requests by public authorities (including to meet national security or law enforcement requirements).
  5. 3.5. Business Transfers
    If Callisto undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, insolvency, or other similar transactions or proceeding, we may sell, transfer or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you accordingly and before you become subject to a different privacy policy.
4. International Transfer
In order to effectively carry out our product delivery and service offering across our global network of suppliers and other member on TECHDesign Services, we may transfer personal information we collect from you or about you to countries other than the country in which the personal information originally was collected. Such other countries may not have the same data protection laws as the country in which you initially provided the personal information. When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy to offer an adequate level of data protection.
5. Third Parties and Integrations
TECHDesign Services may integrate tools and services provided by a third party service providers, or contain links to third party websites or services (including suppliers, other members on TECHDesign Services and other third party service providers mentioned in Section 3.1 and 3.2), such as third party integrations, co-branded services, or third party-branded services (together “Third Parties”).

Callisto doesn’t own or control these Third Parties and when you interact with them, you may be providing information directly to the Third Parties, Callisto, or both. These Third Parties will have their own rules about the collection, use and disclosures of the information. We encourage you to review the privacy policies of these other websites you visit.
6. Exercise the Rights
You may exercise the rights to review, duplicate, supplement, rectify, or delete the personal information TECHDesign Services collected from or about you. You have the rights to discontinue or restrict Callisto’s collection, processing, and use of your personal information. You have the right to data portability. You may also withdraw your consent of personal data collection to us at any time. You have the rights to lodge your complaint to us and exercise the rights aforementioned.

Callisto may not take action, however, on your request for exercising your right, if the applicable law stipulates Callisto is entitled not to do so. Any exercise of your rights as listed above may result in your not being able to purchase or obtain products or services from Callisto. If you have any questions or wish to exercise the rights aforementioned, please contact us following the instructions in the Contact section below.
7. The Retention of Personal Information
You agree that Callisto may process and use your personal information via proper means in Republic of China and other countries within the Purpose specified above, and that Callisto may retain your personal information (1) for as long as is considered necessary for the Purpose for which it was collected (including as required by applicable law or regulation), or (2) until you withdraw your consent for us to do so. However, where Callisto is required by mandatory law to retain your personal information or where your personal information is required for Callisto to assert or defend against legal claims, Callisto will retain your personal information until the end of the relevant retention period or until the claims in question have been settled.
8. Use of Cookies
This website may send a cookie (a small text file) to your computer in order to facilitate your use of this website. If you do not wish to receive cookies, you may reset your Internet browser to block all cookies. You may also configure your Internet browser so that you receive a warning before a cookie is stored. To learn more about cookies, you may visit www.cookiecentral.com

The TECHDesign Services server automatically records information incidental to your use of this website, including but not limited to the name of the domain and host from which you access the Internet, the IP address of the computer you are using, the date and time you access this website, and the Internet address of the website from which you linked directly to this website. Callisto uses the aforementioned information to track aggregate traffic patterns throughout this website.
9. Security
Callisto are continuously implementing and updating appropriate technical and administrative measures to help protect your personal information against unauthorized access, loss, destruction, or alteration.

If you know or have a reason to believe that your TECHDesign Services account information has been lost, stolen, misappropriated, otherwise compromised, or in any actual or suspected unauthorized use, please contact us following the instructions in section 11.
10. Children's Privacy
We do not direct TECHDesign Services to nor do we knowingly collect any personal information from children under the age of 20. Children under the age of 20 are requested to NOT provide any personal information through TECHDesign Services. If you become aware that a child has provided us with personal information without parental consent, please click on the link to “contact us”. If we become aware that a child under 20 has provided us with personal information, we take commercially reasonable steps to remove such information and terminate the child's account.
11. Contact
If you have any questions, please contact us at support@techdesign.com.

If you wish to exercise the rights as set out in Section 6, please click on the link to contact us.

In order to reflect the updates on regulations or security technologies, Callisto reserves the right to revise this Privacy Policy at any time.