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FAQ

  • ELECTRONICS COMPONENTS
  • Hardware Development & IoT Solutions
How does TECHDesign help me procure the electronic components I need?
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At TECHDesign, eMarket team makes it possible for buyers to source electronic components and modules directly from the manufacturers who make them. We strive to provide the most efficient and cost-effective procurement process for our buyers.
OrderHow can I place an order?
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Step 1.
Go to Electronic Components (by eMarket), search by any keyword or part number, or click on the manufacturer’s icon to browse by manufacturer.

Step 2.
Add product to shopping cart and click on “CHECK OUT”



Step 3.
Fill in product details, shipping destination and shipping/billing address(es)



Step 4. Select payment method and complete your order by clicking on “PLACE ORDER”

You can find the order status on the buyer dashboard

OrderHow to check out my order with credit card?
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TECHDesign currently supports payment by VISA, Mastercard and American Express. Please select your desired credit card option to check out.

OrderI can’t complete my payment.
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Please refresh your page and clear cache and cookies, and then try again to complete the payment.
Should the issue happen again, please provide the error page screenshot and contact our support team for help.
Note: Once you “CHECK OUT” successfully, you will get an automatic system confirmation e-mail in your inbox.

OrderHow much is the banking fee for wire transfers?
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Wire transfer fees will be determined by the bank you use and the bank we use. Please ensure that you transfer enough funds to cover all banking transaction fees incurred for your purchase. If unsure how much to wire, please contact our support team for help.

OrderHow can I cancel my order?
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Unpaid Order
The order will be automatically cancelled if the due date of payment has passed.

Paid Order
Step 1. Go to “Buyer Dashboard” and click on “My Orders & RFQs”

Step 2. Find the order, Click on “VIEW ORDER” and click on the “CANCEL ORDER” button on the top-right corner.

Step 3. Fill in the reason(s) for cancellation and send out the cancel form to us

We will liaise with the manufacturer regarding your request to cancel your order. The order will be cancelled only after the manufacturer has confirmed that they accept for the order to be cancelled.

OrderHow can I request for a refund?
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Please refer to our Member Collection and Payment Service Rules or contact our support team for further assistance.

OrderHow can I send a quotation?
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For components that are out of stock or at an inventory level below the volume you’d like to purchase, you can send a request for quotation to the manufacturer for price and lead time.

Step 1. Click on “GET A QUOTE”



Step 2. Fill in the quotation form and click on “REQUEST A QUOTE”

OrderHow can I check my quotation request?
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Step 1. Log in and click on “Buyer Dashboard”

Step 2. Select “My Orders & RFQs”, switch to “RFQ” tab and click on request number for more details

Step 3. If you are fine with the price and lead time provided by the manufacturer, click on “ACCEPT QUOTATION” to proceed with payment.


Please complete payment before the due date or this quotation will be cancelled.

OrderI’d like to purchase a product not shown on the TECHDesign platform
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Please contact our support team for further assistance.

OrderHow can I receive my invoice?
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TECHDesign provides a proforma invoice for your reference once you “Check Out.” A hardcopy invoice will be sent along with your order.
You can also download an electronic copy on through “Buyer Dashboard/My orders” tab

ShippingWhere can I track my order status?
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You can check your order details and status on Buyer Dashboard

ShippingI didn’t receive my package. What can I do?
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Please contact our support team with your order number and receipt. We will help you to verify the problem.

ShippingWhen can I receive my package?
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All TECHDesign orders will be shipped within 3 working days once the payment has been received. The shipping time will depend on the destination.

ShippingWhat is your shipping courier?
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We currently cooperate with FedEx, DHL and UPS, but the actual shipping courier for your order will depend on the manufacturer.
For more detail, you can contact our support team for help.

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5F., No. 40, Sec. 1, Chengde Rd., Datong Dist., Taipei City 103, Taiwan
Say Hello (Mon - Fri 08:40-17:40 GMT+8)
Phone: +886 2 2558 6168 Ext: 81506
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