FAQ

Step 1.
Go to Electronic Components (by eMarket), search by any keyword or part number, or click on the manufacturer’s icon to browse by manufacturer.

Step 2.
Add product to shopping cart and click on “CHECK OUT”

Step 3.
Fill in product details, shipping destination and shipping/billing address(es)

Step 4. Select payment method and complete your order by clicking on “PLACE ORDER”

You can find the order status on the buyer dashboard

TECHDesign currently supports payment by VISA, Mastercard and American Express. Please select your desired credit card option to check out.

Please refresh your page and clear cache and cookies, and then try again to complete the payment.
Should the issue happen again, please provide the error page screenshot and contact our support team for help.
Note: Once you “CHECK OUT” successfully, you will get an automatic system confirmation e-mail in your inbox.

Wire transfer fees will be determined by the bank you use and the bank we use. Please ensure that you transfer enough funds to cover all banking transaction fees incurred for your purchase. If unsure how much to wire, please contact our support team for help.

Unpaid Order
The order will be automatically cancelled if the due date of payment has passed.

Paid Order
Step 1. Go to “Buyer Dashboard” and click on “My Orders & RFQs”

Step 2. Find the order, Click on “VIEW ORDER” and click on the “CANCEL ORDER” button on the top-right corner.

Step 3. Fill in the reason(s) for cancellation and send out the cancel form to us

We will liaise with the manufacturer regarding your request to cancel your order. The order will be cancelled only after the manufacturer has confirmed that they accept for the order to be cancelled.

Please refer to our Member Collection and Payment Service Rules or contact our support team for further assistance.

For components that are out of stock or at an inventory level below the volume you’d like to purchase, you can send a request for quotation to the manufacturer for price and lead time.

Step 1. Click on “GET A QUOTE”

Step 2. Fill in the quotation form and click on “REQUEST A QUOTE”

Step 1. Log in and click on “Buyer Dashboard”

Step 2. Select “My Orders & RFQs”, switch to “RFQ” tab and click on request number for more details

Step 3. If you are fine with the price and lead time provided by the manufacturer, click on “ACCEPT QUOTATION” to proceed with payment.

Please complete payment before the due date or this quotation will be cancelled.

Please contact our support team for further assistance.

TECHDesign provides a proforma invoice for your reference once you “Check Out.” A hardcopy invoice will be sent along with your order.
You can also download an electronic copy on through “Buyer Dashboard/My orders” tab

You can check your order details and status on Buyer Dashboard

Please contact our support team with your order number and receipt. We will help you to verify the problem.

All TECHDesign orders will be shipped within 3 working days once the payment has been received. The shipping time will depend on the destination.

We currently cooperate with FedEx, DHL and UPS, but the actual shipping courier for your order will depend on the manufacturer.
For more detail, you can contact our support team for help.

At TECHDesign, our eService team helps TECHDesign members turn their electronic concepts into hardware reality. Our eService team is comprised of professionals who have had extensive experience in the electronics supply chain. Our eService consultants and project managers help our clients jumpstart their hardware projects either by leveraging proven hardware solutions or by working with verified suppliers to build something completely new.

We can help manage and find suitable suppliers for projects at any stage of the product development cycle. It's preferable to have a clear scope of the services you’d like to request. In general, you should already have a prototype and be focused on a specific design service, such as industrial design or software development. You may outsource a range of designs such as circuit design, printed circuit board (PCB) layout, PCB printing, solution design, PCB assembly, mechanical design, or industrial design, to suitable suppliers on the TECHDesign platform.

A hardware solution is a design previously implemented by the supplier that can be customized for a similar project, such as your own. It could be a demo kit, a sub-system module or an off-the-shelf product. Some suppliers may provide product samples for their solutions. You can buy the sample, and then decide whether to further customize your project.

The suppliers that we work with can provide the full range of services required throughout the hardware development process. These services include circuit design, PCB layout, mechanical design, industrial design, firmware/software development, 3D printing, PCB printing, mechanical manufacturing and product assembly.

Our experts will assess the feasibility of your product concept, development cost, and delivery schedule to provide trusted advice. As the specification becomes clear, then we can proceed to finding suitable suppliers.

It's free to register and submit your project quotation request. After your request is submitted, suppliers who can provide the services you need will provide quotations based on your requirements. You will be requested to make the payment when you accept the quotation, after which your project can start.

If the supplier is interested in your project, TECHDesign will notify you and bridge you to the supplier for basic requirements clarification. We will then provide a discussion function for both parties to discuss the detailed specification.

When you submit a request, the request information will be disclosed to suitable suppliers. We highly recommend that you enable the non-disclosure agreement (NDA) in the request function, and that you wait for the supplier to sign the NDA before you disclose more detailed information to them through the discussion function.

It is not absolutely required; you decide whether to use the NDA with suppliers. We suggest you consider the nature of your project and its requirements when you decide. TECHDesign provides an NDA template if you do not have your own.

Please kindly wait for our hardware development experts to reach out to you. They will align with you on the project details and begin reaching out to suitable suppliers for discussion. You can check on your request status by visiting the “Buyer dashboard” (https://techdesign.com/dashboard/buyer/projects) (shown below) and clicking on “My Projects”. The status shows your project stage and you can also check if there is any of supplier's response here. You can also edit or terminate your project via “ACTIONS” on this page. Click the project title you can review the NDA and quotation details. Once you accept the supplier’s quotation, you can start your project via online or wire payment.

In order to become a verified supplier, you will need to register as a user and submit the application form on our website, click on the “Become eService Supplier” icon option on the bottom of https://www.techdesign.com/service and then complete the form. Our team will then reach out to you to begin the verification process. Or you can find the submit link here: ( https://www.techdesign.com/become-supplier?suppliertype=service )

Please click on the “PLACE ORDER” button from solution page for quotation request. The supplier will receive your order request, then send an official quotation afterwards.

Please click on the “SUBMIT PROJECT REQUEST” button from solution page if you have customization needs. The supplier will receive and review your project request for further discussion.